Vince Lombardi once said, “The only place success comes before work is in the dictionary.” Now more than ever, businesses need their employees to be at their very best consistently to stay competitive in the modern business world.
However, it is possible that skilled and talented employees may not be giving, or may not be in a position to give, their very best work, and it could result in the company losing out to competitors whose staff are constantly on top form.
Following on from a recent discussion about skills utilization, Charlotte Gallagher, founder and managing director of P3 People Management, spoke to Property Aspects about the utilization of staff, and how to make sure companies can get the most out of their employees.
“It’s important that, especially when you are changing business needs or trying employees out in new roles, you must ensure that you manage performance and measure the impact. Ensure the company targets are realistic and achievable, and that the staff understands their part in them.”
“Where there is a clear financial link to output this can be easier to measure – for example; ‘must achieve 5.5 billable hours per day’ or ‘must achieve three times their salary in revenue’ or ‘must keep “calls lost” to under 5%’.”
“Support services can be harder to measure but are no less important. Review job roles and outputs achieved to work together in setting clear new targets, such as 100% accuracy on documents, emails responded to in 24 hours, phones answered in three rings, deadlines met, and so on.”
“Remember, management and departmental objectives should be SMART and clearly aligned with the business goals. Now more than ever, return on performance of staff is critical in determining business success and profitability.”
P3’s team of HR consultants boast a collective experience of over 55 years. HR Aspects appreciates the contribution of their Founder and Managing Director Charlotte Gallagher.
For more on skills utilization, call 0161 941 2426 or email email@example.com