Vince Lombardi once said that the only place that success comes before work is in the dictionary.
Now more than ever, in the current political and economic climate, businesses need their employees to be at their very best, consistently, to stay competitive in the modern business world.
However, it is possible that skilled and talented employees may not be giving, or may not be in a position to give, their very best work? If so, this could result in the company losing out to competitors whose staff performance is constantly on top form.
How Valuable are Your People?
It is important that, especially when you are changing business needs or trying employees out in new roles, you must ensure that you manage staff performance and measure the impact.
Ensure that your company targets are realistic and achievable, and that your people understand their part in them
Where there is a clear financial link to staff performance and output this can be easier to measure, e.g.
- Achieving a certain amount of billable hours
- Achieving, say, 3 times their salary in revenue
- Keeping calls lost to, say, 10%
Support services can be harder to measure but are no less important.
Review job roles and outputs achieved to work together in setting clear new targets, such as:
- 100% accuracy on documents
- Emails responded to in 24 hours
- Phones answered within three rings
- Deadlines met, etc.
Management and departmental objectives should be SMARTER and clearly aligned with the business goals.
Now more than ever, return on staff performance is critical in determining business success and profitability.
For an accompanying read, please visit Are Employers Making the Most of Skills Utilisation?
